Microsoft Lync Server and Skype Connectivity Provisioning Website Privacy Statement

Last updated: September 2010

Microsoft is committed to protecting your privacy, while delivering software that brings you the performance, power, and convenience you desire in your personal computing. This privacy statement explains many of the data collection and use practices of Microsoft Lync Server and Skype Connectivity Provisioning Website (the “Site”).  It focuses on features that communicate with the Internet. It does not apply to other online or offline Microsoft sites, products, or services.

Collection and Use of Your Information

The information we collect from you will be used by Microsoft and its controlled subsidiaries and affiliates to enable the features you are using and provide the service(s) or carry out the transaction(s) you have requested or authorized.  It may also be used to analyze and improve Microsoft products and services.

We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some Microsoft services may send periodic member letters that are considered part of the service. We may occasionally request your feedback, invite you to participate in surveys, or send you promotional mailings to inform you of other products or services available from Microsoft and its affiliates.

In order to access certain online services associated with the Site, you will be asked to enter an e-mail address and password, which we refer to as your Windows Live™ ID. After you create your Windows Live ID, you can use the same credentials to sign into many different Microsoft sites and services, as well as those of select Microsoft partners that display the Windows Live ID logo. By signing in to one Microsoft site or service, you may be automatically signed in when you visit other Microsoft sites and services. To learn more about how your credential information is used when you sign into participating sites, please read the Microsoft Online Privacy Statement at

Except as described in this statement, personal information you provide will not be transferred to third parties without your consent. We occasionally hire other companies to provide limited services on our behalf, such as packaging, sending and delivering purchases and other mailings, answering customer questions about products or services, processing event registration, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Microsoft may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Microsoft or our customers, including the enforcement of our agreements or policies governing your use of the services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Microsoft employees, customers, or the public.

Information that is collected by or sent to Microsoft by the Site may be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries, or service providers maintain facilities. Microsoft abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union. 

Collection and Use of Information about Your Computer

When you use software with Internet-enabled features, information about your computer ("standard computer information") is sent to the Web sites you visit and online services you use. Microsoft uses standard computer information to provide you Internet-enabled services, to help improve our products and services, and for statistical analysis. Standard computer information typically includes information such as your IP address, operating system version, browser version, and regional and language settings. In some cases, standard computer information may also include hardware ID, which indicates the device manufacturer, device name, and version. If a particular feature or service sends information to Microsoft, standard computer information will be sent as well. 

The privacy details for the Site, including the additional information Microsoft collects from you and how that information is used, are described in greater detail below. 

Security of your information

Microsoft is committed to helping protect the security of your information. We use a variety of security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. For example, we store the information you provide on computer systems with limited access, which are located in controlled facilities.

Changes to this privacy statement

We will occasionally update this privacy statement to reflect changes in our products, services, and customer feedback. When we post changes, we will revise the "last updated" date at the top of this statement. We encourage you to periodically review this statement to be informed of how Microsoft is protecting your information.

For More Information

Microsoft welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us here or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.


Microsoft Privacy - UC

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052 USA


Specific features

The remainder of this document will address the following specific features:

Lync Server and Skype Connectivity Provisioning (“PIC Provisioning”)

What This Feature Does:

PIC Provisioning enables Lync Server customers to communicate with users on Public IM networks.

Information Collected, Processed, or Transmitted:

During the PIC Provisioning process, we will ask you to provide information such as organization name, Internet domain name, server names, domain name, access edge service FQDN and a contact person’s name, email address, phone number, and preferred language. If you optionally identify an alternate contact, we will ask you to provide a name and email address for the contact. The information you provide will be stored on servers at Microsoft. The Public IM network providers that you specify also will have access to the information you provide when they periodically download and store this information on their servers.  Please refer to the Public IM provider’s privacy statements for information on how they use the data you provide.

Use of Information:  The public IM network providers use this information for enabling connectivity between their service and your organization’s Lync Server deployment.

Choice/Control:  At any time, you can go to the Site to access, review and edit the personal information you provide us during the PIC Provisioning process.